At 11k, privacy is more than a formal document — it is a genuine responsibility we take seriously every day. This page clearly and transparently explains how we collect, use and protect your personal information as a player on our platform.
This is more than legal compliance — it's how we operate to ensure your data always stays in the right hands.
All communications between your device and 11k servers are protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
Your personal data has never been and will never be sold, rented or shared with any third party for marketing purposes without your explicit prior consent.
You have the right to access, correct, transfer or request deletion of your personal data. Contact the 11k support team at any time to exercise these rights.
Your information is stored on servers protected by strict access controls, regular backups and active cybersecurity threat monitoring at all times.
We retain your data only for as long as it is needed for the stated purposes or as required by law. When no longer needed, data is securely deleted or anonymized.
In the event of any security breach affecting your data, 11k is committed to notifying you promptly and taking remedial action as quickly as possible.
This Privacy Policy is published by the 11k platform ("we", "Platform") and applies to all users who access or register an account at 11k. This document explains in detail how we collect, process, store and protect your personal information.
By registering an account or using the services on the 11k platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms and Conditions which together form the entire agreement between you and 11k.
We are committed to upholding high data protection standards and will update this policy from time to time to reflect changes in industry best practices or relevant legal requirements.
11k only collects data that is strictly necessary to provide a safe, fair and seamless service. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identification Data | Full name, date of birth, identity card number | Identity verification (KYC), age restrictions |
| Contact Data | Email address, phone number, residential address | Account communications, verification, notifications |
| Financial Data | Payment method details, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, OS | Account security, fraud detection |
| Usage Data | Game records, betting history, session logs | Security, responsible gambling controls |
| Communication Data | Support chat records, emails sent | Customer service, dispute resolution |
The personal data you provide to 11k is used solely for the purposes stated below:
11k does not sell, rent or disclose your personal data to third parties for marketing purposes. However, in certain limited contexts, we may share your data with the following categories of parties:
Your data security is the highest technical priority at 11k. We apply multiple layers of protection to ensure your information never falls into the wrong hands:
The 11k platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the 11k platform.
As a 11k platform player, you have the following rights regarding your personal data. You may submit a request relating to these rights to the 11k customer support team at any time:
You have the right to request a copy of the personal data we hold about you.
You have the right to request correction of inaccurate or incomplete data.
You may request deletion of your data under certain circumstances permitted by law.
You may request your data in a structured, machine-readable format.
You may request that we restrict the processing of your data in certain situations.
You may object to the processing of your data for direct marketing purposes at any time.
The 11k platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect, process or store personal data from children or minors.
If we discover that personal data belonging to someone under the age of 18 has been collected unintentionally, we will take immediate steps to delete that data and close the account in question. Accounts closed for this reason are not eligible for any refund.
If you believe a minor has registered on our platform, please contact the 11k support team immediately so prompt action can be taken.
11k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or industry developments. Any material changes will be communicated to players via a clear notice on the platform or through their registered email.
The "Updated" date at the top of this page always reflects the latest version of this document. We encourage you to review this page periodically to stay informed about how we protect your information.
Continued use of the 11k platform after changes to the Privacy Policy take effect will be considered acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account and request deletion of your data.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the 11k customer support team is available to assist you 24 hours a day, 7 days a week via live chat on the platform.
You may contact us for the following matters:
Your privacy is our priority. Register an account at 11k today and enjoy a safe, fair, and transparent online entertainment experience — backed by industry-grade data protection.
By registering, you agree to the Terms and Conditions and Privacy Policy 11k. This platform is for users aged 18 and above only.